How Siemlus is Disrupting Tech Support for the Hospitality Industry
IT in hospitality is currently navigating unprecedented pressure. Guests expect cutting-edge innovations like self-check ins and in-room technology, while IT departments are responsible for managing third party solutions from behind the scenes. The competition is fierce; standards are high; stability is essential - it's no wonder that IT has many items on its plate.
However, the technology landscape is constantly changing. As new trends and solutions take centre stage, IT must stay ahead of the game to ensure that their operations are using the most efficient and up-to-date systems available. In addition, with an increasing number of stakeholders relying on hospitality IT services, it is essential that these systems are secure and reliable.
To meet their demands, IT in hospitality needs to be agile and responsive.
The Problem
Hunting for the perfect hotel technology supplier can be a daunting task, and so many customers need to find at least ten providers who will offer precisely what they're looking for in terms of a flawless experience. Everyone has their own interpretation of seamless - this is where Siemlus comes into play: we bridge any gaps between expectations and solutions! We customise our offerings based on each individual's needs so that you always get exactly what you want when it comes to your guest journey.
Siemlus is the industry leader in providing services and products necessary for hotel technology. Through partnering with manufacturers in the global market, such as Onity and Hoteza, Siemlus has earned a reputation as one of today's most preferred suppliers among prominent brands such as IHG and many other luxury independent hotels.
The Traditional Model
Traditionally, all IT would be serviced by internal staff, not just the big picture work such as projects, strategy and so on, but also the more menial support of break-fix and user issues. However, for reasons we will go in to, there has been a shift away from this model.
It’s costlier – typically by ~25 %.
IT leaders are often pulled away and forced to expend their valuable time dealing with mundane tasks, such as break-fix and maintenance issues. This can be a complete waste of the leader's resources which could otherwise be used more productively on important initiatives like strategising, implementing projects, or moving business operations forward.
It can be impractical to run a 24x7x365 shift coverage system, as it may require hiring more staff than you actually need in order to cover the 24-hour shifts.
IT Leaders are too preoccupied with driving their company's success forward to bother figuring out how to create and manage a successful support centre.
The IT departments are under immense pressure from business changes, which is creating a powerful strain on their resources.
New technology is needs constant new training and expertise.
A New Approach & Benefits
In the hospitality industry, a dependable technology management service is crucial to a hotel's success. With the current high demand for IT resources and support, having an experienced and knowledgeable team on your side can make all the difference.
Therefore, hotels require numerous suppliers with diverse skillsets, technologies and hospitality expertise. This is where Siemlus Connect is changing everything.
Siemlus Connect offers a technology support management solution that gives our clients one support partner to manage all technology solutions globally across their properties. This is supported by our 24x7x365 support help-desk and on-the-ground engineering teams to provide an all-inclusive solution for your hotel infrastructure needs.
We are dedicated to supporting new technology initiatives that will improve our operational efficiency and enhance the guest experience. A flexible resourcing model that aligns with hotel size, devices and complexity.
Siemlus Connect Services
A 24/7/365 central service maintaining security posture, system monitoring and out of hours coverage.
A field engagement team maintaining a one-to-one relationship with hotels.
Regular service reporting covering support, system reliability, Tech Ready achievement and more.
A forecasted cost reduction for Technology Management reviewed on a case by case basis and "fee for a service" model.
Supporting the deployment of new technology initiatives to drive operational efficiencies and guest experience.
The Proven Benefits of the Siemlus Connect Approach
Separate to solving the traditional model’s challenges, our clients have already fed back that they also recognise the benefits of:
Access to a wider knowledge/skill pool.
No worry over staff churn and training.
Potential for more simultaneous tasks.
Working with a technology services partner who has wider industry knowledge- exposure to other hospitality businesses, vendors, and best practices.
Project assistance - access to staff for rollouts; consultation/whiteboarding from specialists in different fields, assistance on planning calls/meetings with 3rd parties, and project management. This gives IT Leaders more elasticity/scalability for projects and changing requirements.
If you are experiencing issues with your hospitality technical support and lookin for a new approach, then reach out to Siemlus Connect - A 24 hours, seven days a week, support ecosystem.
Making the impossible feel Siemlus.