2023: The Year Hospitality Technology Changes Forever
Here at Siemlus, we are ecstatic to be entering our next year of operations in 2023. We have been delighted with the progress and growth achieved over the past twelve months. From delivering immense projects, signing new technology partnerships, onboarding new global clients or increasing our team - we have continuously strived for creativity and innovation while consistently providing impeccable service.
Siemlus was founded with the goal of helping hospitality businesses harness the power of new technology, and we're proud to say that we've been able to help many businesses achieve their goals over the years. In 2023, we expect to see even more changes in the hospitality industry, and Siemlus Connect will be there every step of the way to support our clients and partners.
Optimising our potential by assessing progress and initiating transformation.
At the start of the year we always like to to look back to go forward. One thing we take seriously as a company is our constant desire to innovate, and that comes with thinking differently, and not being afraid to change. Einstein got it right when he said:
“Insanity is doing the same thing over and over and expecting different results.”
Siemlus is a team of engineering & technology specialists that came together to help clients envision, design and implement technology infrastructure. We had seen first hand the issues clients were having and wanted to create a company that would think differently.
For years clients have been searching for the ideal hotel technology vendors. It is essential that they then identify several providers who will provide them with a faultless experience and satisfy their exact specifications.
Why the Siemlus Connect approach is the change the industry needs
We were determined to create a better experience for our clients and provide the results they needed, so we brainstormed ways to link everything together. We asked ourselves why couldn't all of this be managed from just one place? Thanks to us, now it can.
With technology progressing at an exponential rate, it is essential for IT departments to stay ahead of the curve and continuously update their systems with the most efficient solutions available. With many stakeholders relying upon hospitality services provided by these operations, reliability and security must also be maintained in order to meet expectations.
Siemlus bridges the gap between expectations and solutions. We understand that everyone has a unique interpretation of seamless, so we help to make sure yours is achieved. We tailor our offerings to each person's unique requirements, guaranteeing that you get precisely what you desire when it comes to your guest experience.
Siemlus Connect Services
A 24/7/365 central service maintaining security posture, system monitoring and out of hours coverage.
A field engagement team maintaining a one-to-one relationship with hotels.
Regular service reporting covering support, system reliability, Tech Ready achievement and more.
A forecasted cost reduction for Technology Management reviewed on a case by case basis and "fee for a service" model.
Supporting the deployment of new technology initiatives to drive operational efficiencies and guest experience.
The Proven Benefits of the Siemlus Connect Approach
Separate to solving the traditional model’s challenges, our clients have already fed back that they also recognise the benefits of:
Access to a wider knowledge/skill pool.
No worry over staff churn and training.
Potential for more simultaneous tasks.
Working with a technology services partner who has wider industry knowledge- exposure to other hospitality businesses, vendors, and best practices.
Project assistance - access to staff for rollouts; consultation/whiteboarding from specialists in different fields, assistance on planning calls/meetings with 3rd parties, and project management. This gives IT Leaders more elasticity/scalability for projects and changing requirements.
What the future technology are we going to see in 2023
WiFi 6/6e
The latest generation of WiFi is here, which is much faster and more reliable than the current 5G standard. In order to meet the ever-growing demand of devices in our world, WiFi 6 has been developed as a next-generation standard for WiFi technology. If your household is home to a plethora of smart devices - be it VR headsets, multiple IoT appliances or something in between - then investing in the latest WiFi 6 router should be at the top of your tech shopping list. Expect to see this bleeding into hospitality too.
The Digital Guest Journey
The hospitality industry is rapidly evolving to meet the demands of an ever-more tech savvy traveller. We expect to see more hotels using digital solutions such as chatbots and virtual assistants to create a personalised digital guest journey. From booking confirmation messages, check-in notifications through to automated room service orders, this technology will allow hoteliers to easily manage guest experience.
We are already partnered with Hoteza who are redefining innovation in hospitality and tourism industry. High-tech solutions that help increase guest experience satisfaction and is the interactive entertainment and information solution for a complete hotel guest journey - covering - IPTV, Mobile & Web App, In-Room Tablet App, Online Check-in, Digital Signage.
Hotels must now cooperate with employees, guests, and the local population in order to grasp precisely how tiny details contribute towards a total experience. By recognising how these small elements are perceived by others, hotels can enhance guest satisfaction and build their reputation as excellent luxury service providers.
Digital transformation is a collaborative effort between people and technology to find the most efficient solutions for each step of the customer experience journey.
Focus on creating cost-effective alternatives that solve guests pain point triggers
Consider SMS for digital interactions to respond to pains that are important for the guests right now
What part of their challenges can your hotel eliminate and what part can you reduce
Conversational chatbots that can answer simple questions
What role will AI and machine learning play in the future of your hotel
Predictive content and analytics predict the behaviour of new targeted audience during an event based on findings from historical data, machine learning, statistical modelling, and data collection.
Converged Data Networks
As digital technology becomes more widespread, organisations must manage an abundance of IT components. However, this can lead to inefficient usage of resources as well as overwhelmed discrete systems and networks.
To optimise their workflows, businesses are increasingly embracing network convergence to enhance productivity and reduce expenses.
Fundamentally, network convergence amalgamates varied IT components (e.g., servers, storage, networking infrastructure) and associated management software/automation tools into one optimised package. This consolidation of resources helps lower costs while enhancing resource-utilisation rates and service availability.
Enhance remote access: Optimise efficiency and productivity by centralising managed remote access to non-traditional IT devices.
Improve energy efficiency: Consolidating servers, storage and more gives you the opportunity to both reduce your operating costs and decrease your environment's carbon footprint.
Reduce operational expenditure: By consolidating your network, you can save immeasurable resources and reduce the need for an expansive IT team in each office or facility by leveraging remote monitoring.
Streamline IT workflows: By merging disparate systems, IT teams can more efficiently manage all technology-related operations.
Let's get started on your digital transformation today! Contact us to find out how we can help you revolutionise your hotel business. Together, we'll create a customised plan that leverages the right technology and creates the best experience for your guests.
The future of the hospitality industry is being shaped by digital transformation. To stay ahead of the competition that transformation needs to be Siemlus.