The Importance of Hotel Software: How It Can Benefit Your Business

If you're running a hotel business, then it's essential that you have the right hotel software in place, and the right IT Support provider in place. Hotel software is designed to make your life easier by automating many of the tasks and processes that are essential to hotel operations. Not only does this save you time and energy, but it also helps to improve efficiency and guest satisfaction levels. In this article, we'll take a closer look at the importance of hotel software and how it can benefit your business.

One of the key benefits of having hotel software is that it can help you to manage staff more effectively. With the right IT provider, you'll be able to access comprehensive reports on staff performance and get real-time updates on how your team is performing. This allows you to quickly identify any areas for improvement and make necessary changes.

In addition, hotel software enables you to manage the operational side of your business more effectively. This includes everything from booking reservations and managing customer accounts to tracking room rates and availability. With the right IT provider, you'll be able to access all this data in one place, making it easier to analyse trends and make decisions that will benefit your business.

Technology has had a profound effect on every part of our lives, and now more than ever, travellers are using tech to plan their trips. This means that hotels need to adopt the latest hospitality technologies in order to meet the needs of their guests.

In many cases, the hotel technologies you select will only be beneficial to your for a finite amount of time and will become outdated as your needs evolve. If your hotel software is out-of-date and not helping you expand your business, then it's time to think about replacing it, but also consider replacing your IT provider and get the advice of the Siemlus team.

What are the types of hotel software I can choose from?

As technology has progressed, so too have the various hotel management software programs. These systems automate your hotel's operations and are usable for all types of properties, such as hotels, restaurants, resorts, hostels, B&Bs, serviced apartments, guest houses, chains of properties, and vacation rentals.

The three most common reasons are listed below.

 1. Cloud-based hotel management software: Also known as a SaaS (Software as a Service) platform, next-generation cloud-based hotel PMS software can be accessed on any device, at any time and from anywhere.

2. On-premise hotel management software: The on-premise, or more popularly known as the desktop or legacy-based hotel system, is an app that runs on your computer systems; usually without an internet connection. It can only be accessed from a desktop computer.

3. Cloud-based hotel management software: Hosted on servers, this system is easily accessible through a web browser on the computer, smartphone, or tablet. Most preferred by hoteliers, it is single and scalable system.

Here’s where the below-listed points would be beneficial to you. We’ve mentioned the top 10 reasons – whether you need to upgrade your hotel PMS software right away or not:

1. Your hotel software does not automate your operations

Even if your hotel management system is successfully automating a number of tasks, it may not be able to handle more complex operations like housekeeping, guest engagement, and marketing.

Sub-optimal software can make your work more complicated and difficult, rather than streamlining it as it should. An effective hotel management software will have clear interfaces, fast processes, few technical glitches, and accurate results; setting all departments in proper sync.

2. You receive poor software support

Good customer support is essential, especially when it comes to cloud-based technologies that are constantly evolving. In the past, hoteliers struggled with bugs and defects that took forever to fix, on top of having to pay exorbitant fees for software support from most technology companies. Nowadays, though, this landscape has changed entirely.

In the hospitality industry, a dependable technology management service is crucial to a hotel's success. With the current high demand for IT resources and support, having an experienced and knowledgeable team on your side can make all the difference. Therefore, hotels require numerous suppliers with diverse skillsets, technologies and hospitality expertise. This is where Siemlus Connect is changing everything.

Siemlus Connect offers a technology support management solution that gives our clients one support partner to manage all technology solutions globally across their properties. This is supported by our 24x7x365 support helpdesk and on-the-ground engineering teams to provide an all-inclusive solution for your hotel infrastructure needs.

3. You need to deal with multiple vendors

While you are handling 100s of operations at your property, dealing with multiple vendors might mess up your work and lead to confusion. So, rather than using diverse systems to accomplish multiple tasks, you should speak to the Siemlus Connect team who offer a layer of always on support to ensure all technology is implemented and managed integrated correctly. Siemlus manage the vendors so you don't have to. One point of contact for your support needs.

It will definitely simplify your operations, and offer huge cost savings. Siemlus will also work with you to select the right vendor, ensuring equal importance is given to finding the perfect suite of software for your property too and is supported by Siemlus on-site engineers.

4. The hotel software doesn’t help you with the guest experience

Customer experience is created through every interaction a customer has with your business, from the time they book until they leave feedback. Make sure you're providing great service throughout their stay by staying engaged with them. Siemlus believe in implementing technology to reduce friction and improve guest experience at every level.

Your guest's satisfaction does not have to stop at a comfortable hotel room. Advanced hotel software, Wi-Fi, In-room entertainment and self-check-in options to your guests; all add to reducing their waiting time, and saving your investment in frontdesk resources. Personalising the guest experience becomes easier if you have an all-inclusive PMS and a provider to joined up thinking for a future proof guest experience.

Why you should consider Siemlus Connect

If you're tired of trying to manage different technology support partners for each of your properties, look no further than Siemlus Connect. Our management solution offers a resourcing model that is flexible and adapts to the size, number of devices, and complexity of your hotel, so that you can have one support partner globally.

• A 24/7/365 central service maintaining security posture, system monitoring and out of hours coverage.

• A nationwide field engagement team maintaining a one-to-one relationship with hotels.

• Regular service reporting covering support, system reliability, tech achievements and more.

• A cost reduction for Technology Management across multiple vendors.

• Supporting the Siemlus deployment of new technology initiatives to drive operational efficiencies and guest experience.