Why just one hospitality technology support SLA can give you peace of mind
For clients looking for hotel technology solutions, it is crucial to make sure that their suppliers are able to offer a smooth connection and an optimal guest experience. With the high demand for efficient and reliable technical support in hospitality, it's no surprise that technology vendor assistance often falls short. Despite this, it remains an essential part of the industry.
To define and enforce technical support services, various technology-dependent industries incorporate service level agreements (SLAs) into their operations. Despite being available in the hospitality industry, Service Level Agreements (SLAs) are a powerful instrument that hotels can implement to ensure the highest quality of customer service and hold vendors responsible for their services. But do we need multiple SLA's for every piece of technology?
Thanks to the advancement of development tools and techniques, bugs are eradicated more effectively now than ever before. Consequently, fewer errors make it into production.
Support needs to evolve with technology
Even though issues still arise, the diagnostic and troubleshooting tools have become more advanced. These days, problems ordinarily revolve around infrastructure, communication, interfaces and new features rather than the core functionality. Nonetheless, vendor technology support has not matched with these developments in comparison. Trying to connect multiple providers can be very challenging — if not impossible — which is why Siemlus comes in handy by filling all gaps with one source of hospitality technology services.
Siemlus provides services and products to support all aspects of hotel technology. Introducing Siemlus Connect - A 24x7x365 support ecosystem. Making the impossible feel Siemlus.
Do you want to give your hotel management teams peace of mind?
Have you ever wondered how Siemlus can link several technology providers to create a seamless hospitality experience? Here's your answer - Everything is taken care of by one master SLA under Siemlus Connect to give clients one point of contact and peace of mind. A 24 hours, seven days a week, support ecosystem.
One SLA for all - Siemlus provides one comprehensive service-level agreement (SLA) across all vendors to ensure that clients receive the highest quality technology experience. This SLA covers items such as availability of services, response times and customer support, so users are guaranteed industry standard compliance. Plus, with 24/7 customer support available 7 days a week – you can be sure your needs will always be taken care of!
Cost saving - By using one technology provider for all their needs, hotel owners can enjoy substantial cost savings in both setup and upkeep of the systems. Siemlus is designed to accommodate your property's growth seamlessly so that you never have to compromise on quality or guest experience when expanding. With an economy of scale like this, hotels are sure to reap immense benefits along with peace of mind!
One point of contact - Siemlus delivers an integrated experience that allows clients to have one point of contact for all their hospitality technology requirements. This expedites communication and makes it simpler to maintain the intricate system needed for a smooth guest experience.
Ongoing expertise and counsel - Siemlus' veteran team of professionals are there to offer their invaluable knowledge and guidance so that your hospitality technology remains running at its prime. Whenever you experience any hitches or technical difficulties, the experts are readily accessible and willing to provide exceptional service quality without fail.
Integration and partnerships - Siemlus is committed to providing customers with a comprehensive experience and integrates multiple technologies into one unified service. Additionally, through their strategic alliances with leading technology providers, they can provide clients access to the latest innovations in technological advancements.
The approach starts with technology IT support through Siemlus Connect, but supported by their technology engineers and integrations team. Making the impossible feel Siemlus.