One SLA makes things Siemlus

Siemlus is your hospitality unified support partner, offering seamless technology management of all 3rd party services, and we're proud to guarantee unbeatable prices.

24x7x365 support helpdesk. 1st, 2nd & 3rd line for all IT & Tech related issues,
changes and requests.

Our Hospitality Technology Support Packages

Basic

Basic Support

For small hotels with essential tech support needs 

  • Email Support - 24/7

  • Phone Support - 8am - 6pm

  • Portal Support - 24/7

  • Triaging - Standard 

  • 3rd Party - Basic liaison only  

  • Basic SLA - Response within 12 hours 

  • Advanced SLA - N/A 

  • Software Updates - Scheduled updates 

  • System Monitoring - N/A  

  • Dedicated Account Manager - N/A  

  • Custom Solutions - N/A  

  • Pricing Model - Per room/month

  • Training - Online knowledge base 

  • Priority case Handling - N/A 

  • On-Demand Remote Support - By Appointment 

  • Annual Health Check - N/A 

  • Integrations - Basic Guidance Only 

  • Disaster Recovery Planning - N/A 

Pro

Pro Support

Mid-sized hotels needing a balance of comprehensive support and cost 

  • Email Support - 24/7

  • Phone Support - 24/7

  • Portal Support - 24/7 premium features

  • Triaging - Advanced with priority escalation  

  • 3rd Party - Coordinated escalation for critical issues  

  • Basic SLA - Response within 4 hours  

  • Advanced SLA - 1 hour response for critical issues  

  • Software Updates - Priority updates  

  • System Monitoring - Basic 24/7 monitoring

  • Dedicated Account Manager - Yes 

  • Custom Solutions - On request with additional cost  

  • Pricing Model - Per room/month with volume discounts

  • Training - Online + monthly webinars  

  • Priority case Handling - For high-severity issues  

  • On-Demand Remote Support - Priority scheduling  

  • Annual Health Check - Comprehensive review  

  • Integrations - Detailed support for new tech  

  • Disaster Recovery Planning - Basic Support

Elite

Elite Support

Large hotels requiring extensive, quick-response support

  • Email Support - 24/7

  • Phone Support - 24/7

  • Portal Support - 24/7 premium features

  • Triaging - Immediate escalation 

  • 3rd Party - Proactive management and escalation 

  • Basic SLA - Response within 1 hours 

  • Advanced SLA - 30 min hour response for critical issues 

  • Software Updates - Instant updates 

  • System Monitoring - Comprehensive monitoring 

  • Dedicated Account Manager - Available for all accounts 

  • Custom Solutions - Included 

  • Pricing Model - Per room/month

  • Training - Extensive library + custom training 

  • Priority case Handling - For all issues 

  • On-Demand Remote Support - Unlimited on-demand 

  • Annual Health Check - Detailed review + bi-annual planning 

  • Integrations - Full support with project management 

  • Disaster Recovery Planning - Comprehensive planning 

Delivering Solutions for our Partners

Why Siemlus

Siemlus Connect offers an unrivaled stance on support for all your technology and management solutions, tailored to meet the unique needs of your property. Covering problem areas like Ist Line Support, Wi-Fi, Door Access control, Web Apps, Phones, Laptops, TV Systems and more, watch below as we talk through some of the key reasons why Siemlus Connect should be your go-to choice for hospitality tech support.

Why choose Siemlus connect for your hospitality support?

 

Accountability

 

Siemlus takes ownership of your IT challenges. We are committed to delivering results and being accountable for the solutions we provide. Your success is our success.

 

Responsibility

 

We bear the responsibility of ensuring your IT systems run smoothly. From troubleshooting to proactive maintenance, we take the responsibility of keeping your technology infrastructure efficient and effective.

 

Knowledge

 

Siemlus houses a team of experts with extensive knowledge in various technologies. We stay updated with the latest trends and best practices to provide you with informed and innovative solutions.

 

Integrity

 

Our commitment to honesty and transparency is unwavering. We maintain the highest ethical standards in our interactions, ensuring trust and integrity in every partnership.

Siemlus offers an unrivalled stance on support for all technology and management solutions catered to your needs.

Say goodbye to the hassle of multiple vendors as we take ownership of essential services such as hotel door locks, Wi-Fi, admin IT, and more. With Siemlus Connect, you gain a comprehensive, cost-effective package, empowering you to focus on delivering exceptional guest experiences while we handle the rest. Rest assured, our commitment to unmatched value ensures your property's success and guest satisfaction