Supercharge Hotel Profits by up to 15% With Hoteza
Upselling is a great way for hoteliers to drive additional revenue and enhance their guest experience. Not only does upselling increase profit margins, but it also provides guests with more options to customise their stay. By offering upgrades or add-ons, like room service or spa packages, hoteliers can create an enjoyable and rewarding journey for each customer.
Hoteza TV In-Room Dining
Upselling is quickly becoming the preferred way for businesses, including hotels, to increase their revenues. Through upselling, hoteliers can offer additional services and products that meet the needs of their customers while bringing in extra revenue. When done right, while using the right technology upselling can have numerous advantages for hoteliers. Upselling is an incredibly important practice for hotels. With upselling, hotels can maximise revenue streams and increase profits. It’s a win-win situation that benefits both the hotel and its customers.
So how exactly does upselling work?
Put simply, it’s when a business encourages customers to upgrade their purchase in order to get additional value or benefit from their purchase. In the hotel industry, this could mean offering discounts on higher priced rooms or upgrades such as in-room dining, spa treatments, or other amenities.
“The success of any upsell depends on understanding your customer base and what they are looking for when they book a hotel.”
Knowing what type of amenities they’ll appreciate, as well as knowing when and how to upsell them, are all essential skills for any successful hotelier. A big impact of this comes down to utilising the right technology to promote your hotel services. By doing so upselling will become a natural occurrence for hoteliers as this will allows guests to order and book right from their room or even before their stay.
Upselling can be a great way to increase revenue streams while providing customers with better services. It allows hotels to offer their guests more value for the same price or even at a discounted rate. This leads to higher profits while also keeping customers happy and coming back for more.
In addition, upselling helps build customer loyalty which is key in any business success. Customers who have had positive experiences with your hotel will be more likely to return and recommend it to others—which will lead to increased earnings and future success in the long run. Word of mouth can play a huge role in the success of the hotel industry. After all, hotels rely on guests feeling satisfied enough with their stay to recommend it to friends and family.
Positive word of mouth can help a hotel gain new customers, while negative reviews can make potential guests think twice before booking a room. Reviews from past visitors are valuable feedback that hotels can use to make improvements or changes if needed. Additionally, positive word of mouth helps create an overall brand image for hotels so they're seen as reliable and trustworthy by current and potential customers. All of this can lead to increased bookings, more revenue, and higher customer loyalty for hotels. In a highly competitive market, word of mouth is one of the most effective ways to stand out from the crowd so having the right resources there will definitely help your hotel strive.
“The customer gets to enjoy enhanced services while the hotel experiences new streams of revenue source.”
Hoteza - Anything for your guests. All in one place.
Hoteza is one of the leading hospitality companies, providing hoteliers with services and solutions to help them succeed in today's competitive hospitality market. They specialise in offering a wide range of services for the entire hospitality industry, such as revenue optimisation, inventory management, loyalty programs, and more. Their mission is to empower hotels to maximise their profits and optimise their performance by leveraging their technology-driven solutions. Their innovative approach helps hotels increase efficiency and profitability while improving the guest experience. With Hoteza at your side, you can rest assured that your hotel will be well-positioned to succeed in today's ever-changing hospitality landscape.
Products
Hoteza TV: A set-top box-free IPTV hosted solution that runs on Smart TVs. Ease and flexibility, for every guest.
Hoteza Stream: Enable your guests to easily share their content from any device with the in-room TV screen
Hoteza HotPad: An interactive in-room tablet solution to access everything hotel can offer
Hoteza Web Application: Interactive & easy-to-use web application for easier communication, entertainment & personalised guest experience
Hoteza Mobile Application: Interactive user-friendly hotel mobile app for an enhanced personalised guest journey
Hoteza Self Check-In: Web and kiosk hotel self check-in solutions
Hoteza Hotsign: Display selected visual information in your public areas
Hoteza High Speed Internet Access (HSIA): Distribute available Internet speed evenly and solve your internet congestion issues
Hoteza HotPad In-Room Dining
“Hoteliers can expect to see a 15% average revenue increase when upselling with Hoteza.”
Hoteza provides powerful solutions to help hoteliers improve their upselling opportunities. With the use of data-driven insights, Hoteza enables hotels to gain a deeper understanding of customer behaviour, preferences and needs. By leveraging such information, they can create targeted campaigns that are more likely to convert.
This is especially beneficial when it comes to promoting products related to guests’ previous stays or trips – such as meal packages, spa treatments or a special offer for returning customers – as it allows hoteliers to tailor offers based on individual customer profiles. As well as helping hotels create personalised promotions, Hoteza also equips them with valuable analytics tools that will enable them to measure the success of their campaigns and adjust their marketing efforts accordingly.
Hoteza uses modern hospitality technology to provide hoteliers with an efficient and cost-effective way of managing their upselling opportunities. By combining advanced data analysis with a user-friendly interface, Hoteza simplifies the process of improving customer engagement and increasing sales. With this tool, hoteliers can stay ahead of the competition, gathering valuable insights into customer behaviour and leveraging those insights to create effective marketing campaigns that are sure to boost profits in the long run.
With Hoteza, hoteliers can create unforgettable digital guest journeys to ensure every single one of their guests has an exceptional experience with them from start to finish.
Upsell Hotel Services
“Hotels know that the key to a successful stay is making sure guests remember not just the quality of their accommodation but also the customer service.”
Before Stay
The journey begins before they even arrive; with a welcome mail sent out prior to check-in, letting your guests know that you’re excited for them to stay and offering any added extras they may wish to purchase. Then once they’ve arrived, Hoteza allows for easy online check-in so they don’t have to waste time queuing up in reception. Even at this point the Hoteza platform allows for your hotel to upsell to the guest such as a bottle of champagne or even upgrade their room.
During Stay
Hotels can use Hoteza to improve the overall guest journey and promote services and products during their stay. From in-room dining, restaurant bookings, spa bookings, and high speed internet access (HSIA) - all easily accessible via their fleet of Hoteza products such as the mobile & web app, Check-in system, TV solution, HotPad kiosk, HotSign digital signage or HSIA. Guests even have the option to communicate directly with reception through their online chat service for any enquiries - making it a great way to increase revenue!
After Stay
With Hoteza's automatic email prompting guests to leave feedback, hotels are able to use the reviews and ratings of past customers who have recently checked out to further enhance their guest journey. Not only does this allow for more insight into how the hotel is performing, but it also allows them to identify areas in which they can improve upon. Furthermore, by offering discounts and promotions for future stays, hotels can entice customers with exclusive offers that will ultimately result in increased revenue streams. This is a great way for hotels to maximise customer satisfaction whilst ensuring repeat bookings and maximised revenue streams. With Hoteza's automated emails, there has never been an easier way for hotels to ensure a positive customer experience!
Hoteza Insights
Hoteza makes it easy for hotels to keep track of recent orders from their customers. With Hoteza, they can easily identify what was ordered, the room number, date and time. This helps hotels improve customer service by providing quick and reliable assistance to guests. Hotels can be sure that their customers' needs are taken care of with ease and efficiency! No matter how busy your hotel may be, you can trust in Hoteza's ability to quickly provide you with all the information you need on past orders at any given moment.
Marketing Opportunities
Hotels can benefit greatly from marketing through Hoteza. With the platform's massive reach, hotels will be able to expand their customer base exponentially—reaching customers from all over the world. Plus, due to the fact that Hoteza is a user-friendly dashboard, it makes it easy for hotels to create campaigns and track performance metrics in real time. Hotels can also access valuable insights about their target audience, enabling them to optimise their campaigns for maximum impact. The bottom line is that utilising Hoteza as a marketing tool for your hotel is an incredibly effective way to drive more bookings and increase revenue.
With Hoteza, hoteliers can easily gain insight into their guests and find out important information such as birthdays. This knowledge is invaluable for marketing efforts as it allows hotels to send out personalised messages to customers on special occasions like birthdays or anniversaries. By using Hoteza, hotels are able to increase the relevance of their outreach and strengthen relationships with guests—all while gaining a better understanding of who they are catering to.
“For hoteliers looking to keep up with the latest technology trends, Hoteza is the clear leader. With its comprehensive suite of tools, Hoteza has made it easier than ever for hotels to access and implement cutting-edge tech solutions in their businesses.”
Conclusion
Overall, upselling is a great way to maximise profits and increase customer satisfaction. With the right strategy, techniques & technology, hotels can capitalise on this opportunity to increase their revenue streams while providing customers with better services. It’s an invaluable tool for any hotel looking to succeed in today’s competitive market.
