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The rise of contactless experiences, AI-powered e-commerce, and messaging platforms have reshaped the way hotels and travel-related businesses interact with their guests. Within this AI landscape, Generative AI has emerged as a powerful tool, offering new possibilities for personalized service at scale. This article explores the impact of Generative AI in the hospitality sector, emphasizing the importance of striking a balance between AI and the human touch.

Over the past decade, we've witnessed remarkable advancements in this sector, from mobile check-ins to smart room controls. As we look ahead to the next 10 years, it's clear that technology will continue to play a pivotal role in shaping the future of hospitality. In this article, we'll explore the key technologies that are poised to revolutionize the industry over the next decade.

Thousands of hotels are in question about Artificial Intelligence (AI) takeover. Is it really the future of hospitality? The hospitality industry is witnessing a shift in focus from humans to technology. With the rise of Artificial Intelligence (AI) and other automated services, hoteliers are having to adapt their businesses to stay ahead of the curve.