How technology can be the hero solving the hotel staffing crisis
The hotel industry is in the midst of a staffing crisis with no end in sight. In the wake of the COVID-19 pandemic, layoffs and resignations have left many hotels without enough qualified personnel to perform essential functions. On top of that, wages for non-management hospitality positions have risen faster than any other industry since 2019.
Hoteza Guest Check in
Hoteliers are urgently searching for new solutions to attract and retain staff. Technology can play a crucial role in solving this problem. By leveraging the latest advancements in technology, hotel operators can save time and money while providing staff with improved job satisfaction and career opportunities.
Increasing Productivity
Hoteliers have to face a constant challenge of increasing productivity without compromising the quality of services. In recent years, the hospitality industry has started exploring potential ways of leveraging technology in order to reduce labour and automate processes. Just as other industries have found ways to improve efficiency through automation, hoteliers too can benefit from such initiatives.
The airline industry is a great example of how automation can work for them - ranging from automated check-in systems and pre-ordering services on flights, to contactless in-flight payments. Similarly, banking institutions are well aware of the importance of automating certain tasks like remote deposits and digital payments.
The use of modern technologies is an effective way for hotel staff to save time with everyday activities and increase their productivity. With the right strategies in place, hoteliers can create an efficient system that boosts efficiency while maintaining the quality of services they offer to customers. By leveraging technology, hotel staff will be able to focus on providing a better experience for guests and creating new ways to engage with them.
This also allows hoteliers to take advantage of digital marketing tactics such as personalisation, targeting and analytics - all of which are essential elements in today’s competitive environment. By automating processes and freeing up time for more strategic activities, hoteliers have plenty of opportunities to streamline operations and improve their bottom line.
“More than 70% of guests prefer a contactless type of experience.”
It’s clear that the use of technology is one of the most effective ways for hotels to reduce labor costs and boost productivity.
These solutions can range from check-in kiosks, automated room temperature systems, chatbot concierges and self-service breakfast options - all designed to streamline service delivery. In some cases, such as remote check-in with mobile keyless entry or sending pre-arrival notifications via text messages and emails, these technologies can completely eliminate the need for human interaction.
Guest Management Systems (GMS)
Hoteliers are increasingly turning to Guest Management Systems (GMS) to improve their operational efficiency and streamline the guest experience.
GMS provide a comprehensive suite of tools that automate several aspects of hotel operations, including reservations, billing, check-in/check-out, housekeeping and more. The advantages of using GMS include improved visibility into customer data, better reporting capabilities and increased automation - all leading to an overall higher level of service.
With GMS, hotels can easily manage their guests' preferences by storing and accessing detailed information about each individual customer. This allows them to personalise the service they provide for each guest and create a more welcoming environment that meets their needs.
Hoteza's services go beyond just providing a streamlined experience for customers. Hoteza also offers industry-specific insights into customer behaviour and trends that allow hotels to make informed decisions about their operations.
Additionally, in today’s world of ever-evolving technology, it is essential for hotels to keep up with the latest trends in the industry and provide a seamless digital guest experience. Hoteza is at the forefront of this movement, helping hotels create an unforgettable experience for their customers.
With detailed analytics on occupancy rates, check-in times, revenue streams, and more, Hoteza helps hotels gain valuable business intelligence from their digital guest journey. In this way, they can improve efficiency and maximize profits while ensuring guest experience it at the forefront.
Hoteza TV: A set-top box-free IPTV hosted solution that runs on Smart TVs. Ease and flexibility, for every guest.
Hoteza Stream: Enable your guests to easily share their content from any device with the in-room TV screen
Hoteza Hotpad: An interactive in-room tablet solution to access everything hotel can offer
Hoteza Web Application: Interactive & easy-to-use web application for easier communication, entertainment & personalised guest experience
Hoteza Mobile Application: Interactive user-friendly hotel mobile app for an enhanced personalised guest journey
Hoteza Self Check-In: Web and kiosk hotel self check-in solutions
Hoteza Hotsign: Display selected visual information in your public areas
Hoteza High Speed Internet Access (HSIA): Distribute available Internet speed evenly and solve your internet congestion issues
Payments
Hoteliers are now turning to technology to help attract and retain staff. With contactless payment options such as Apple Pay and Google Wallet becoming increasingly popular, hotel staff no longer need to handle cash or credit cards when serving guests at the restaurant or bar.
This not only makes payments faster for customers, but also helps reduce stress for staff who otherwise would have to manage a lot of transactions in a short period of time.The benefits of these technologies extend beyond convenience and speed; they can help create an attractive environment for potential employees.
By eliminating cash from their payment system, hotels can offer a modern work experience that is both secure and efficient – allowing employees to focus more on providing high-quality customer service.
Furthermore, hoteliers can also take advantage of loyalty programs and other customer-facing services to create a more engaging atmosphere for staff. This may help attract potential employees that are looking for an exciting work experience.
Investing into responsive IT could retain and attract employees
Hoteliers looking to attract and retain staff members should consider investing in good IT systems. With the right technology, operations can be streamlined and customer experience improved, creating an environment that is attractive to potential hires.
Technology can help make work easier for hotel staff - from automating tedious tasks like data entry to streamlining communication with guests and colleagues. Hoteliers can create a connected ecosystem where everyone is better informed about their role within the organisation. This provides valuable peace of mind for employees and bolsters their confidence in the hotel’s operations.
By having a strong digital infrastructure in place, hotels are better equipped to quickly adapt and respond to changes. For hoteliers, investing in good IT can be one of the best ways to attract and retain staff members. By creating a connected infrastructure, hotels make work more enjoyable for their staff, while also positioning themselves as an attractive employer.
Staff Scheduling
Automated staff scheduling tools are enabling hoteliers to create more efficient and compliant schedules in a fraction of the time. By leveraging these tools, hoteliers can keep their labor costs well-managed and take control of their staffing resources.
These automated solutions provide hoteliers with an array of features that make it easier to create accurate and up-to-date employee rosters. It takes into account employee availability, details such as break times, or any other requirements according to local laws or regulations. This helps ensure that all employees are being treated fairly while also meeting cost targets.
Additionally, these tools also give hoteliers the ability to optimise their labor force by allowing them to easily update employee rosters and shift patterns. As a result, hotel staff can be allocated more efficiently, resulting in reduced overheads while also providing employees with better working conditions.
The widespread adoption of automated staff scheduling is helping hoteliers get the most out of their staffing resources while also ensuring compliance with regulations. In this new era of automation, hoteliers are well-positioned to take control of their labor costs and ensure that they remain competitive in an ever-changing market.
Gaining a Competitive Advantage
Hoteliers need to stay ahead of the curve when it comes to technology if they want to remain competitive. Technology offers a range of possibilities that can help hoteliers streamline their operations and increase productivity.
Automation is becoming increasingly popular among hotels, allowing them to efficiently manage their resources and create better experiences for both employees and guests. By embracing automation early on, hoteliers are able to gain a competitive edge in the industry. Automating tasks such as check-ins and check-outs can reduce manual labour significantly while providing a more seamless experience for guests.
Additionally, automating certain processes can also allow staff more time to focus on hospitality, providing an enhanced level of service that stands out in today’s market. Automation is not only beneficial for hoteliers, but it also benefits hotel staff. By taking on mundane tasks, automation can free up employees to focus their energy on cultivating relationships with guests and delivering an exceptional experience.
Ultimately, technology has the potential to revolutionise the hospitality industry by making processes faster, more efficient and more cost-effective. As such, hoteliers should be looking at ways they can incorporate technology into their operations in order to gain a competitive advantage over their peers. It may take some time and effort upfront, but the rewards will certainly be worth it in the long run.
Using technology for employee retention
Hoteliers know just how difficult it can be to retain their staff, but with the help of technology, they may be able to create stronger ties and better job satisfaction.
Recent research has found that technology could play an important role in employee retention and beyond. The survey conducted by a leading industry magazine revealed that hoteliers have realised the importance of using technology to ensure better job satisfaction for their staff. Hoteliers are not only using it for more efficient communication between themselves and their employees, but also tapping into its potential for providing better training opportunities, creating greater transparency in job roles and compensation structures, as well as building trust within teams.
Conclusion
With all these benefits, technology is becoming an increasingly attractive offering when it comes to attracting and retaining hotel staff. It not only serves as a cost-effective solution but can also improve job satisfaction and help create career opportunities that weren't available before. Ultimately, investing in the right technology solutions can go a long way towards helping hotels overcome staffing issues while simultaneously improving their guests' experiences. With increasing labor costs and rising demand for quality personnel, technology could be the answer to many of the challenges facing hoteliers today.