Elevating Hotel Experiences and Streamlining Communication with Hoteza Web

In today's competitive hospitality industry, providing exceptional guest experiences is paramount for hotels to thrive. To meet this demand, Hoteza has developed Hoteza Web, a cutting-edge web-based hotel application designed to upgrade guests' stay, create revenue opportunities, and enhance communication between guests and staff.

With its impressive features and seamless user experience, Hoteza Web is revolutionizing the way hotels interact with their guests.

One of the standout highlights of Hoteza Web is its ability to impress guests from the moment they arrive. By offering a seamless and enjoyable experience, hotels can leave a lasting impression on their guests. The web app eliminates the need for cumbersome installations or downloads, allowing guests to access its features effortlessly.

Hotel Brand Personalisation to Sustainability

With Hoteza Web's branding and multi-language support, hotels can maintain a consistent appearance that aligns with their brand's graphical user interface. This customisation option ensures that the web app reflects the hotel's unique identity and caters to a diverse range of guests who speak different languages. By providing a personalised experience, hotels can create a deeper connection with their guests.

Hoteza Web also enables hotels to embrace sustainability by going paperless. By reducing material printing costs and implementing quick and easy material and information updates, hotels can become more environmentally friendly while streamlining their operations. This eco-conscious approach resonates with guests who value sustainable practices.

“Hotel services, in-room dining, SPA and restaurant reservations, room control — everything is available to the guest from their smartphone”

For seamless integration with a hotel's existing systems, the professional version of Hoteza Web offers compatibility with various interfaces, including Property Management Systems (PMS), Guest Room Management Systems (GRMS), Service Optimization Systems (SOS), and Point of Sale (POS) systems. This integration ensures that the web app seamlessly integrates with the hotel's operations, enhancing efficiency and guest satisfaction.

QR codes can be placed on printed and electronic media anywhere in the hotel. For example, display them at the front desk, in the elevator, or on key card holders.

Customise the Guest Experience

Guests can access the customised web app through various methods, including a welcome mail containing a dynamic QR code and a pre-authorised link, QR codes printed on flyers, key card holders, or digital signage screens, a dynamic QR code displayed on in-room TVs (supported by Hoteza TV system only), or the HSIA landing page. These convenient access options make it effortless for guests to connect with the hotel's services.

The key features of Hoteza Web are designed to enhance every aspect of a guest's stay. The welcome mail feature allows hotels to create a perfect pre-arrival experience, engaging guests and introducing them to the interactive app, where they can explore the hotel beforehand.

Online payments offer a convenient and secure method for guests to make payments directly from their own devices, enhancing safety and simplifying transactions. In-room dining becomes a seamless experience with Hoteza Web, enabling guests to browse interactive menus and place orders with ease.

Browse the menu, take a pick, pay online

Online Booking & Guest Services

Hoteza Web also facilitates restaurant and spa bookings, allowing guests to plan their visit in advance by reserving tables at the hotel's restaurant or booking appointments for relaxing spa treatments. The app also empowers guests to explore and order additional hotel services, such as requesting extra pillows or amenities, through their own devices.

With the guest messages feature, Hoteza Web enables easy communication between guests and hotel staff. This two-way messaging system ensures efficient interactions and a personalized service experience.

The wake-up service feature allows guests to set personalized wake-up calls conveniently from their own devices, eliminating the need for traditional phone-based requests.

Collecting feedback is essential for hotels to continuously improve their services. Hoteza Web enables hotels to capture guest opinions and address any issues before guests check out, ensuring guest satisfaction and loyalty.

The statistics module of Hoteza Web empowers hotels to collect and analyze data on user preferences, needs, and behaviors. This valuable insight helps hotels make informed decisions and tailor their offerings to meet guest expectations.

Hotels can take their marketing efforts to new heights with the marketing module of Hoteza Web. This feature enables hotels to create personalised marketing campaigns using different triggers, effectively targeting different guest segments and increasing upsell opportunities.

From Smart Room settings to controlling the in-room TV easily from own smartphone

Hotel TV Experience

By utilizing guests' own devices, Hoteza Web offers the safest and most convenient TV remote control solution. This feature eliminates the need for physical remote controls, providing a touchless experience for guests.

Integration with Guest Room Management Systems (GRMS) allows guests to control room settings directly from their devices. Whether adjusting the temperature, controlling the lighting, or setting up pre-made room scenes, guests have full control at their fingertips.

Guests can easily view their orders and bills through the Hoteza Web app, providing transparency and a clear understanding of their stay expenses. To expedite the check-out process and reduce congestion at the reception, Hoteza Web offers late and express check-out options. This feature enhances guest convenience while optimizing operational efficiency.

“We were very happy to work with Hoteza. This solution gives us huge flexibility to give the guest an exciting, tailored experience. It’s also very easy to use and update for my team!”

Caroline Rowe - Director of Marketing & Communications, Media One Hotel Dubai

Conclusion

Hoteza Web is revolutionizing the way hotels interact with their guests. By upgrading the guest experience, streamlining communication, and offering a wide range of convenient features, Hoteza Web helps hotels elevate their service to new heights. In a world where personalized experiences and seamless interactions are paramount, Hoteza Web stands out as a game-changer in the hospitality industry.

Why not speak to the Siemlus team and we can walk through your options and solutions. We can help you explore the transformative power of the Hoteza Web App and its potential to revolutionise the way we connect and experience hospitality. Take a look at the Siemlus Hoteza products and services we offer here. Or why not follow the link below to try the demo for yourself.